Investigate before changing
Inventory active themes, relevant plugins, PHP and WordPress versions, error logs, hooks and database relationships.
Require a minimal patch
Ask for the likely root cause and smallest repair first. Large refactors make diagnosis and rollback harder.
Test on staging
Check frontend, admin, forms, checkout, email, cron, caching, localisation and mobile behaviour before release.
Use real information only. Ask for missing data and verify important claims.
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